New products enabled by our high-speed networks are changing healthcare and getting people the help they need.
mHealth: In 2013 we plan to launch our mHealth platform, which will give clinicians and patients a better tool for managing chronic diseases such as congestive heart failure and diabetes. Combined with our cloud platform, we will have a secure, private way for doctors to monitor patients between check-ups. This will help keep patients healthier, while reducing medical costs for unexpected trips to the emergency room.
Verizon Universal Identity: Healthcare providers must now store, process and share high volumes of digital information — all regulated, private and sensitive. Verizon Universal Identity provides a set of secure identity credentials for healthcare professionals that allow them safe, convenient access to a variety of cloud-based health IT platforms, including electronic medical records, e-prescribing services and health information exchanges.
Smart Medical Alert Bracelets: Verizon has redesigned the medical alert bracelet by adding Verizon’s 4G LTE connectivity in combination with Near Field Communication technology.
A single tap on a medical band can quickly retrieve vital medical information. Wearers can add, update and synch critical medical information right to their HIP (HealthID Profile) and bracelets. In a medical emergency, a wearer’s health data can be communicated even if they can’t share it.
Verizon and In Motion Technology are enhancing the communications that take place between doctors, patients and emergency responders during the “golden hour” — the first 60 minutes after an accident when patient treatment is critical.
Working with In Motion, Verizon is delivering critical data at the point of care — the emergency vehicles. Vehicles equipped with mobile routers can be dispatched with efficiency to accident scenes. The vehicles will also function as mobile hotspots, allowing techs to transmit vital patient data over our 4G LTE network back to the ER doctor at the hospital.
The results: shorter response times, faster patient care and improved outcomes.
Verizon and NantHealth have teamed up to connect oncologists to the latest cancer research, helping them keep up with the staggering amount of medical data surrounding cancer treatments and, ultimately, yielding better options and more hope for cancer patients.
Using eviti — a solution using Verizon’s 4G LTE network and cloud services, and the intelligence of NantHealth — oncologists can learn about the most current cancer regimens and treatments and protocols, offering better options, more hope and potentially better outcomes for patients.
In 2012, Verizon joined the Clinton Foundation, GE and Tenet Healthcare in forming the Clinton Health Matters Initiative (CHMI), a sweeping effort to improve health in the United States.
CHMI will work intensively with communities — beginning in California’s Coachella Valley and the Greater Little Rock area in Arkansas — with an aim to implement a locally developed blueprint for action based on each community’s unique health indicators.
CHMI has created an online platform (www.clintonhealthmatters.org) so people can lead local wellness efforts in their communities. These efforts will include free exercise classes or walking groups in high-poverty areas, the extension of farmers’ markets and sponsorship of tobacco-cessation programs.
CHMI is inviting corporations and non-governmental organizations (NGOs) to make pledges focused on instituting business practice changes or community investments that will improve the health of their workers and larger community, or to invest in community programs aimed at health and well-being.
The measurable health outcomes for communities working with CHMI include
In 2012, the Verizon Foundation announced a long-term effort to transform healthcare for the underserved. The aim: fund and equip non-profit healthcare groups with Verizon’s health information technology so they can improve care and access for children, women and seniors.
This groundbreaking in-kind effort began last year with an initial commitment to four organizations — the Children’s Health Fund, the Society for Women’s Health Research, the National Association of Community Health Centers, and the University of California-San Diego.
The Foundation’s partnership with the Children's Health Fund (CHF) will equip mobile pediatric medical units in several key cities with the latest in health information technology. The goal: boost access to care for disadvantaged children who are at greater risk for chronic disease and health problems. As we outlined in Verizon’s 2011 Annual Report, we have initially focused on developing the framework for tracking both the business and social value of our efforts in the healthcare sector.
The Verizon Foundation’s partnership with the Society for Women’s Health Research will focus on deploying a disease-management solution via a mobile device. The solution will be designed for underserved women who face socio-economic barriers in accessing healthcare.
Our partnership with the Robert Wood Johnson University Hospital in New Jersey will train more than 300 medical professionals about domestic violence and how to screen patients for abuse, document information and provide resources and referrals.
Feature Story: Mobile Medical Care for the Most Vulnerable
Feature Story: Breaking Down Barriers to Chronic Disease Care
As outlined in Verizon’s 2011 Annual Report, we initially focused on creating a framework for tracking both the business and social value of our efforts in the healthcare sector with our mHealth products.
Our challenge is to develop accurate measures of what constitutes value to the community as well as value to our business. To be meaningful, all measures must be solid, quantitative and integrated into traditional measures of market success.
Developing such a framework involved three steps:
Our healthcare products will be the first out of the gate, so we developed this initial framework.
|Desired Impact||Lower costs, improved clinical outcomes for chronically ill patients|
|Social Objectives||Lower costs, quality care for the underserved, improved access to physicians|
|Solutions & Programs||mHealth Products||Verizon Foundation Healthcare|
We will continue to refine our strategy and our metrics, and extend our social value measurement frameworks to other products as they approach deployment.
In our Shared Success strategy, the Foundation serves as an incubator for solutions, with an emphasis on applying our solutions to underserved communities.
Accordingly, we have refocused the Verizon Foundation to become a channel for innovation and social change. Just as Verizon’s Innovation Centers have become an incubator for new business solutions in the marketplace, the Verizon Foundation aims to become an incubator for new social solutions and best practices in applying our technology to underserved communities.
The Verizon Foundation has identified metrics to gauge the impact its healthcare, education and energy-management programs are having in the community.
|Short-term (3-6 months)||
Number of providers in program
Number of patients in program
Number of students in program
Number of educators in program
Number of sites in program
Number of participants in program
|Medium-term (6-9 months)||
Increased access to providers
Improved technology proficiency
Improved disease mgmt. adherence
Increased STEM* engagement
Increased technology proficiency
Increased STEM achievement
Increased energy conservation awareness
Increased technology proficiency
Improved energy behaviors
|Long-term (12+ months)||
Improved health outcomes
Reduced healthcare costs
More STEM careers
Greater earnings potential
Reduced energy/fuel consumption
Lower energy costs
Decreased carbon emissions
|* Science, technology, engineering, math|
Our measurement strategy is still in its initial phase. Our Universal Identity Service was launched in September 2012. Our mHealth product is currently undergoing regulatory review and we expect to launch it later this year. During 2013, we will gather relevant data on the performance of our healthcare products and use the data to assess the social value of our efforts. We will apply what we learn to improve our products, define new market opportunities and, ultimately, provide greater value for both our business and our communities.
In 2013, we will refine our Shared Value metrics framework with the help of academic forums such as Michael Porter’s Shared Value Initiative and other academic institutions focused on social entrepreneurship. For example, a team of Babson College graduate students will collaborate with Verizon product managers to help develop metrics for healthcare products. The team will also help identify strategies for capturing data that enable us to apply the metrics. In addition, the Verizon Foundation will be using these metrics to measure the impact of its work with its partners in the healthcare area.
As we identify and develop energy and education products, we will develop corresponding metrics that assist us in determining our ability to deliver business and social value.
Moving forward, we will report on the shared value that our business is creating through its products and that the Foundation is delivering through its partnerships. Creating a healthy, sustainable society is the surest path to creating a healthy, sustainable business.