Universal Design Principles

To make our technology accessible to the community of people with physical and cognitive limitations, we embraced a set of Universal Design Principles nearly 20 years ago. They are now an integral part of the product design process throughout Verizon.

Verizon was the first telecommunications company to adopt the principles and to have an active Universal Design Committee, which examines company products and services to determine how they can assist customers who have functional limitations.

Verizon’s Universal Design Principles

• Provide quality service that can reasonably accommodate a broad range of diverse users, including youth, individuals with disabilities and seniors;
• Review existing services to determine which services should be made more accessible;
• Design and develop services, to the extent readily achievable, to be accessible to a broad range of users;
• Market and provide services in a manner consistent with Universal Design; and
• Employ these principles Verizon-wide in relationships with customers, employees, shareowners and suppliers.