We track both the business and social value of our efforts to be responsible corporate citizens.
Social Innovation Funding
Transform teaching and learning
Deploy technology to assist chronic disease management
Provide tools to foster energy efficiency
We operate our business with the highest level of integrity and accountability, using the Verizon Credo to guide our actions every day.
Reinforce our Code of Conduct to all employees through proactive communications and compliance training.
Update our Supplier Code of Conduct.
We’re using philanthropy to find innovative solutions to the issues that matter to our communities and open our eyes to opportunity.
Deliver innovative healthcare solutions through technology-based programs in mHealth, Remote Disease Management and Virtual Care.
Address the disparities of access to healthcare services for underserved communities.
Launched the Verizon Innovative Learning Schools (VILS) Program in 12 schools; funded training and purchase of mobile devices; 100+ teachers trained who will reach more than 6,400 students.
Created the Verizon Innovative App Challenge. 471 student teams submitted mobile app concepts that address community problem.
Expanded the Thinkfinity community to 64,000+ members; aligned Thinkfinity content to national education standards; updated our websites.
Formed a groundbreaking in-kind partnership to fund/equip four non-profit healthcare groups with new health information technology and patient education programs.
Created a new framework that will measure the impact our health partnerships will have in improving access for those disproportionately affected by chronic diseases, i.e., women, children and seniors.
Expand the VILS Program to an additional 12 schools.
Publish findings on the impact of the VILS Program on student engagement and proficiency in STEM subjects.
Launch a professional development program for teachers in higher education that focuses on integrating mobile devices in instruction.
Select the 10 winning teams in the Verizon App Challenge.
Expand the scope of Thinkfinity to include: online conferences; new resources for using mobile devices in the classroom; online demos by teachers on technology-based lessons.
($ in Billions)
|Income and Other Taxes Paid, Net of Refunds||$3.4||$4.0||$3.8|
|Salaries & Wages||$14.6||$15.4||$15.3|
|Purchase from Diverse suppliers||$5.3||$3.8||$3.8|
|Dividends to Shareowners||$5.2||$5.6||$5.4|
|Pension and Other Retirement Payments||$4.5||$4.3||$3.7|
*We have reclassified certain prior year amounts to conform to the current year.
|2010 - 733,806|
|2011 - 674,207|
|2012 - 451,000|
|2010 - 3.8|
|2011 - 3.8|
|2012 - 5.26|
We offer challenging work, the opportunity to build a great career and an environment that respects individuality.
|2010 - 47.8|
|2011 - 44.1|
|2012 - 44.6|
(per 100 employees)
We embrace a set of Universal Design Principles to make all of our technology accessible to the broadest possible range of users.
We are committed to minimizing our environmental impact and to finding sustainable solutions for customers that speed the transition to a low-carbon economy.
Collaborated with VIA Motors to develop an extended-range, 100 mpg electric cargo van.
Changes in the vehicle market have required we reset our target. New targets will be announced in 2013.
Received 200 responses from suppliers, providing data on their CO2 emissions, solid waste management, water usage, packaging, performance of sub-contractors.
Data was used to establish a 2015 supply chain GHG goal (see “What we’ll do next”).
Continue to reduce our carbon intensity in pursuit of our 2020 goal.
Implement 10MW of green energy by 2014.
Develop a new metric to measure the efficiency of Verizon’s fleet.
Expand GHG category reporting to include a major Scope 3 category, business travel.
Establish processes that support our goal of ensuring 40% of our supplier spending by 2015 will be with firms that measure and set targets to reduce their carbon emissions.
Modify Verizon Wireless-branded accessory packaging to only use content that is recycled or comes from responsible sources by 2013.
Increase the “device recycling rate”^ to 33% by 2015.
Make progress on our established long-term sustainability goals:
Formalize water savings strategy, implementation plan and success measurements (carried over from 2012).
* The U.S. Green Building Council’s Leadership in Energy & Environmental Design program.
^ Devices collected per devices sold/upgraded
|Terabyte throughput||67.87 million||78.65 million||88.59 million||102.27 million||50.68%|
|Electricity (kWh)||10.27 billion||10.24 billion||10.00 billion||10.47 billion||1.90%|
|CO2 (metric tons)||6.20 million||6.06 million||5.64 million||5.86 million||(5.56)%|
(in metric tons)
|CO2 (metric tons)||% of Total Emissions||CO2 (metric tons)||% of Total Emissions||CO2 (metric tons)||% of Total Emissions|
|Building and other fuels||204,776||3.38%||199,859||3.54%||125,081||2.14%|
(in metric tons)
|Total Scope 1 & 2||5,642,686||5,855,570||3.8%|
|Scope 3 – business travel||n/a||54,172|
|Total Green Vehicles||1,902||2,569||2,238|
Verizon’s HopeLine program recycles and refurbishes no-longer used cell phones and accessories to help survivors and victims of domestic violence. The used gear is collected either by mail via our website, at our retail stores or through community rallies.
In 2012, Verizon Wireless’s Device Recycling Rate — the number of devices collected for recycling or repurposing per the total number of devices sold/upgraded — was 28 percent. Our long-term goal is to boost that percentage to 33 percent by 2015.
Our device recycling program allows customers to trade-in phones, tablets, and other wireless devices — regardless of when or where they were purchased — at our stores or online for a Verizon Wireless gift card that they can use toward a purchase or to pay their bill. Customers can also donate any of the proceeds to HopeLine and help victims of domestic violence. In 2012, the first year of the trade-in program, nearly 2 million mobile devices were collected.
Our line-up of phones includes four phones with green features: Samsung’s Intensity III, LG’s Cosmos Touch and Extravert, and the Motorola Citrus.
Verizon Wireless also participates in Call2Recycle to help ensure that spent rechargeable batteries do not end up in landfills and the solid waste stream.
|Phones collected||1.1 million||1.04 million||1.04 million|
|Phones donated to shelters||25,000||29,000||28,000|
|Cash donated from HopeLine funds||$2.18 million||$4.2 million||$3.77 million|
(thousands of tons)
|2010 - 26.4|
|2011 - 20.5|
|2012 - 15.168|
(thousands of tons)
|2010 - 25.4|
|2011 - 35.6|
|2012 - 22.2|
|2010 - n/a|
|2011 - n/a|
|2012 - 2,456|
|2010 - 42|
|2011 - 30|
|2012 - 58|