Service and Innovation

Wireline Capital Investment
(in $ billions)

Wireless Capital Investment
(in $ billions)

Customer Satisfaction Index
(Telecom Customers)

Verizon continued to energize the marketplace in 2007, deploying industry-leading broadband wireless, wireline and IP technologies. This year was marked, however, by the roll out of several products and services that address social concerns and the needs of our diverse customers.

Verizon expanded the line-up of products and services for customers with disabilities and special needs.

Verizon also continued to be leading advocate for applying the capabilities inherent in our high-speed broadband networks to improving the quality of health care and reducing associated costs.

To address today's new media, we were joined by several governors and attorneys general among other officials in a series of community forums to raise awareness with parents and their kids about online safety.

Verizon Telecom

• At the end of 2007, Verizon had passed about 9.3 million homes and businesses in parts of 17 states with its high-speed fiber-to-the-premises network, FiOS.
• Verizon ended 2007 as the 10th largest video provider in the United States, with 943,000 FiOS TV customers.
• Verizon unveiled the next generation of our FiOS TV service, making it easier for consumers to find and manage content on their TVs. At the heart of the innovation is the new, Verizon-built, interactive media guide.
• In 2007, Verizon introduced a FiOS Internet service with upload and download speeds of up to 20 megabits-per-second -- ideal for uploading large files to businesses from work-at-home employees.

Verizon Business

Verizon Business continued to expand its global IP network, adding private IP nodes in the Philippines and Malaysia. It also rolled out its next-generation network in Europe and successfully conducted the industry's first field test of 100 gigabits-per-second optical transmission.

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